Automatically end subscriptions when payment missing
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Susanna Jakobsson
Please fix so the subscription automatically ends when no new payment is made from external checkout.
I have a Shopify Checkout and when costumers end their subscriptions I want them to have access to the App for the paid for period, but not any longer. I would change to Passion Payment if I could but it is missing a features that I need.
End subscription Zap isn't working for me since it will end the access to the app directly, and sometimes costumers end their subscriptions months in advanced but still keep training for the rest of the paid period.
I was under the impression this would be possible since one of your selling features is to minimize the administration. This is the bigger part of the administration to keep up with, me thinking this was possible was the biggest feature to joining Passion. It feels a bit like false marketing, since I've been trying to find the correct information on your sites. I didn't get it explained and notified that it is not possible atm until I talked to the third support ninja. The first 2 told me it was a bug that you where working on and would be fix so I waited for months checking in once in a while with the same answer. Otherwise Im grateful for a great app!
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Trey Stinnett
A more intricate zap with a spreadsheet that logs their start and end dates can accomplish this.
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Sarah Jones
So when customers cancel their accounts or subscriptions we don’t know? They can still use the apps? Or is this if they don’t have enough money in their account and it misses a payment?
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Susanna Jakobsson
Sarah Jones: If you use an external check out (have their subscription in Shopify for example) and the costumer cancel their subscription, it wont automatically cancel in the app. You'll have to do it manually. At least that is my understanding after talking to several ninjas extensively.
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Wanda Training
same, i'm waiting too...
Banshanya Lunsford
This is key because we don’t want members to have access when they did not pay especially after several days has gone by